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This page explains how cancellations, supplier penalties, and eligible refunds are handled for WorldyGo bookings.
All cancellation requests must be submitted to WorldyGo in writing through email or the official contact channel. Cancellation is considered effective only after our team acknowledges the request.
Refunds depend on the cancellation rules of airlines, hotels, visa agencies, exhibitors, transport companies, insurance providers, and local partners. Non-refundable services remain non-refundable once confirmed or issued.
Planning fees, processing fees, consultation charges, and administrative charges already incurred by WorldyGo may be deducted even when part of the booking is refundable through suppliers.
Visa fees, document attestation charges, courier charges, appointment charges, and similar processing costs are usually non-refundable once work has started or third-party processing has begun.
Where refunds are approved, processing time depends on how quickly the relevant supplier releases funds. WorldyGo will keep travelers informed, but exact timing may vary by airline, hotel, or service partner.
If your itinerary needs to be modified or cancelled, please contact our team as early as possible through the Contact page so we can help reduce avoidable penalties.
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